You Asked, We Answered
What are wax melts?
Wax melts are in essence a wickless candle. A scented wax that you melt in a wax warming device (electric or with a tealight) that once melted releases a far stronger and consistent fragrance than a candle. This is because you are melting at a higher and more consistent temperature and you are vaporising the scent.
How much wax should I use?
The amount of wax you should use depends on the size of your burner. Ideally you should aim to use around 10-15g per use. Each piece of wax should give you at least 8-12 hours of fragrance.
Should I use an electric or tealight burner?
This is a personal preference that varies between people. An electric burner heats up the wax by hot bulb, which is screwed in at the bottom. They don't get as hot as tea light burners so in comparison they don't give off as strong a scent, but is classed as safer than lasting longer if you want a continued aroma
What are the payment options?
We currently accept all major credit cards and Paypal.
We also accept Revolut payments - if you wish to use this option please select offline payment and contact us for payment details. Please note that no orders will be dispatched until fully paid.
What is your delivery information ?
We aim to ship all orders within 3-5 working days. Please note that this may increase with holidays and busier times.
We use DPD for the majority of orders for a flat rate fee of €5.50. DPD aim to deliver all orders within 1-2 days after shipping. We may occasionally use An Post Tracked Service at the same price of €5.50 at our discretion.
We also offer the option of An Post for orders weighing less than 250g for €3.50 such as a sample pack or up to 3 Signature Snap Bars. Please note that orders sent with An Post are not tracked and can take up to 14 days for delivery.
What is your returns policy?
We hope that you'll be happy with your order when they arrive but if anything isn't right we are on hand to help.
You can return any unused product ordered up to 7 working days commencing from the day after receipt of the products. You MUST notify us via email to firstname.lastname@example.org and we will then confirm the address to return the product. We will refund any payment that you have already made upon receipt of the returned item within 28 days. Returns must be in its original packaging and condition.
The buyer is responsible for the delivery/return postage cost on all returned items. Unless the item/s is damaged/faulty, the customer will pay for return postage and packing.